---
title: "Inbox"
---

<img src="https://cloud.opencopilot.so/chat-empty-state.png" alt="Inbox" />
**(_Everything is in a single place, no matter what channel you are using—email, chat, phone, etc._)**

The Inbox is a centralized place to view, manage, and take action on your customer support conversations across all your channels (email, chat, phone, etc.).

- You will be able to see all your customer support conversations in one place.
- You can take action on your conversations from the Inbox (reply, change status, add notes, share, etc.).

**Types of Inboxes:**

- **Assigned to Me** - Any conversation you have with a customer assigned to you.
- **Assigned to Copilot** - Any conversation that is being handled by the AI.
- **Unassigned** - Any conversation that is not assigned to you or the AI.
- **Everything** - All conversations.

### FAQ

<AccordionGroup>
  <Accordion title="I replied to a conversation and now I can no longer see it in the Inbox">
    If you replied to a conversation that was assigned to the AI, it will be automatically assigned to you, so you should be able to find it in the Inbox -> Assigned to You section.
  </Accordion>

  <Accordion title="What happens if I reply to a phone conversation using text?">
    If you reply to a phone conversation using text, Open will send this text message to the customer's phone number.
  </Accordion>
</AccordionGroup>

## Available APIs

Open provides top-of-the-line APIs for developers to build on top of our platform, including inbox APIs.

<CardGroup cols={2}>
    <Card
        title="Inbox"
        icon="inbox"
        href="inbox/intro"
        color="#f7b245"
        iconType="solid"
    >
       List and manage support requests and conversations from web, phone, and email channels in a single place.    
    </Card> 
</CardGroup>